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Fort McMurray Casino Log / Help

Getting Help Near Rivers Casino

Checked October 12, 2026Filed by the Shift Log desk

Free, confidential gambling help runs 24/7 in Alberta, and Rivers Casino & Entertainment Centre has a GameSense Information Centre on site. The budget panel below helps set a limit before a visit.

Where to reach help

  • 211 Alberta costs nothing, stays confidential and answers 24/7. Options are a call to 211, an INFO text to 211 or the online chat, and referrals to gambling support are part of the service.
  • The Addiction Helpline of Recovery Alberta, 1-866-332-2322, is free, confidential and answers 24/7. The line covers problem gambling.
  • Rivers Casino has a GameSense Information Centre on site, and its staff can assist guests who need help. Online at gamesenseab.ca, GameSense is the responsible gambling program AGLC runs in Alberta.

Self-exclusion

AGLC's Self-Exclusion Program accepts enrolment only online, at selfexclusion.ca. Each person decides the scope: casinos and racing entertainment centres in Alberta, regulated online gaming, or both. The available terms are three years, two years, one year or six months. Once enrolment is complete, the exclusion takes effect immediately.

No term can be cancelled early, even if a person changes their mind partway through. Self-excluded people are not eligible for Winner's Edge, the province-wide AGLC loyalty program that runs at Rivers Casino. Self-exclusion enrolment rules out a Winner's Edge card, which members otherwise obtain from Guest Services with government ID.

Setting limits

The budget panel on this site does one thing: it divides a spending limit and a time limit that the reader sets. It never counts winnings or predicts results. Everything runs inside the reader's browser and sends nothing anywhere.

Members of Winner's Edge also have access to GameSense My Activity and Budgeting Tools, which set spend and time limits and send alerts. They can be reached at the Winner's Edge kiosk of any casino in Alberta, or through the member's online account. As general advice, fix the stop time before arriving, not once inside. Writing it down makes it easier to keep.

Limit for the visit

$

$30 per hour is the pace that keeps to the limit.

Stop at 9 PM. Breaks: every hour.

Slots that day close at 4 AM.

The panel only divides your own limit. It does not count or predict winnings. Money spent is the cost of the visit, not something to win back.

Questions logged

Who answers the phone at 3 AM?

Two lines answer 24/7. 211 Alberta takes calls to 211, texts with INFO to 211 and also offers an online chat. The Addiction Helpline of Recovery Alberta is 1-866-332-2322, free and confidential, and covers problem gambling.

Can self-exclusion end before the chosen term?

No, there is no early exit. The exclusion begins the moment a person enrols at selfexclusion.ca and lasts the entire chosen term, which may be three years, two years, one year or six months.

Where to reach them